Shipping policy

 

SHIPPING AND DELIVERY POLICY

Applicability: Domestic (India) Operations Only

SECTION 1: BINDING AGREEMENT AND UNCONDITIONAL CONSENT

1.1. Contractual Binding: This Shipping and Delivery Policy (“Policy”) is a legal contract between My-Homeland (hereinafter referred to as the “Company”) and the user (hereinafter referred to as the “User”).

1.2. Unconditional Consent: By accessing the website, utilizing the Services, or placing an order on our platform, the User provides affirmative and unconditional consent to all terms and conditions specified within this Policy.

1.3. Condition of Service: If the User does not agree to any part of this Policy, the User must immediately cease using the platform. Continued use of the platform shall be deemed as the User’s acceptance of these terms in their entirety.

1.4. Right to Amendment: The Company reserves the unilateral right to modify, alter, or update this Policy at any time without prior notice to the User.

1.5. Responsibility to Review: It is the sole responsibility of the User to review this Policy periodically. Continued use of the Services following any such changes shall constitute the User’s formal acceptance of the revised Policy.

SECTION 2: SHIPPING AND DELIVERY TIMELINES

2.1. Standard Delivery: The Company endeavor to deliver all products in a timely manner. The estimated delivery window for the territory of India is as follows:

2.1.1. Tier 1 Cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai): Three (3) to six (6) working days from the date of dispatch.

2.1.2. Rest of India: Five (5) to seven (7) working days from the date of dispatch.

2.2. Priority Processing: Online prepaid orders are eligible for priority processing and are typically dispatched the next working day, with an estimated delivery of two (2) to five (5) working days.

2.3. Exclusions: Deliveries are not processed on Sundays or National/Public Holidays.

SECTION 3: ORDER PROCESSING AND DISPATCH PROTOCOLS

3.1. Prepaid Orders: Orders placed before 2:00 PM IST on a working day are typically dispatched within the same working day.

3.2. Cash on Delivery (COD) Verification: All COD orders are subject to a mandatory verification process. The Company may contact the User via telephonic call or electronic message to confirm the order.

3.2.1. Condition Precedent: Failure to confirm an order may result in the unilateral cancellation of the order by the Company.

3.3. Transit Damage and Inspection: All shipments are sent in high-quality, secure packaging. However, upon delivery, the User must strictly adhere to Section 2 (Mandatory Verification Protocol) of our Return and Refund Policy. Any claims for items damaged during transit or missing components will be summarily rejected without the provision of the mandatory uncut unboxing video.

SECTION 4: DELIVERY ADDRESS AND SERVICEABILITY

4.1. Delivery Location: Delivery shall be attempted at the specific address provided by the User at the time of purchase. The Company is not responsible for non-delivery resulting from incorrect or incomplete address details provided by the User.

4.2. Remote Locations and Unserviceable Areas: In the event the delivery address falls within a "Remote Location" or an area with limited courier connectivity:

4.2.1. The User may be required to collect the package from the nearest authorized delivery center of our logistics partner.

4.2.2. The Company or the logistics partner shall notify the User via email, SMS or telephonic call if such a contingency arises.

SECTION 5: SHIPPING CHARGES AND TRANSPARENCY

5.1. Statutory Compliance: In accordance with the Consumer Protection (E-Commerce) Rules, 2020, all shipping charges will be clearly displayed at the "Checkout" stage.

5.2. Single Figure Price: The total price shown at checkout represents the "Single Figure" price, inclusive of all taxes and shipping fees applicable to the order.

SECTION 6: LIMITATION OF LIABILITY AND FORCE MAJEURE

6.1. Third-Party Logistics: While the Company partners with reputed logistics providers, it shall not be held liable for delays caused by the courier partner once the order has been dispatched.

6.2. Force Majeure: The Company shall not be responsible for any delay or failure in delivery resulting from "Acts of God," strikes, lockouts, government restrictions, pandemics, or any other unforeseen circumstances beyond the Company's reasonable control.

SECTION 7: GRIEVANCE REDRESSAL AND JURISDICTION

7.1. Inquiries: For any queries regarding the status of your shipment, please contact: support@my-homeland.com.

7.2. Governing Law: This Policy is governed by the laws of India. Any disputes arising from shipping and delivery services shall be subject to the exclusive jurisdiction of the courts in Delhi, India.