Refund policy

 

RETURN AND REFUND POLICY

Applicability: Domestic (India) Operations Only

SECTION 1: BINDING AGREEMENT, UNCONDITIONAL CONSENT, AND AMENDMENTS

1.1. Unconditional Consent: By accessing the website, utilizing the Services, or placing an order on our platform, the User provides affirmative and unconditional consent to all terms and conditions specified within this Return and Refund Policy.

1.2. Contractual Binding: This Policy constitutes a legally binding agreement between the User and the Company. Use of the platform signifies that the User has read, understood, and agreed to be bound by these terms.

1.3. Right to Amendment: The Company reserves the unilateral right to modify, alter, or update this Policy at any time without prior notice to the User.

1.4. Responsibility to Review: It is the sole responsibility of the User to review this Policy periodically. Continued use of the Services following any such changes shall constitute the User’s formal acceptance of the revised Policy.

SECTION 2: MANDATORY VERIFICATION PROTOCOL (UNBOXING VIDEO)

2.1. Condition Precedent: To mitigate the risk of fraudulent claims and ensure the integrity of the supply chain, the Company mandates the provision of an unboxing video as a mandatory condition precedent for all return and refund inquiries.

2.2. Compulsory Evidence: The User must provide a single, continuous, and uncut unboxing video recorded at the precise time of delivery.

2.3. Video Specifications: To be considered valid evidence, the video must clearly depict the following:

2.3.1. The intact condition of the exterior courier packaging and the shipping label/AWB from all angles prior to opening.

2.3.2. The actual, uninterrupted process of opening the package.

2.3.3. The physical inspection of the product(s) contained therein to verify condition and quantity.

2.4. Non-Compliance: In the absence of such video evidence, or if the video is found to be edited, cut, or tampered with in any manner, the Company reserves the legal right to summarily reject any claim for missing items, damages, or "not as described" products.

SECTION 3: STATUTORY COOLING-OFF PERIOD AND ELIGIBILITY

3.1. Term: Notwithstanding any other provision, the Company offers a five (5) day cooling-off period for products shipped within the territory of India. Return requests must be initiated within five (5) calendar days from the date of recorded delivery.

3.2. Condition of Goods: To be eligible for a return, the merchandise must be in its original, pristine condition: unworn, unused, with all original tags attached, and in the original manufacturer’s packaging.

3.3. Proof of Purchase: A valid tax invoice or official proof of purchase is mandatory for all return processing.

SECTION 4: EXCLUSIONS AND NON-RETURNABLE ITEMS

4.1. In accordance with standard e-commerce regulations, the following categories are strictly non-returnable and non-refundable:

4.1.1. Digital Goods: Immediate consumption items including, but not limited to, PDFs, digital downloads, and electronic licenses.

4.1.2. Perishables: Items such as food, flowers, or plants.

4.1.3. Personal Care: Beauty, skincare, and other hygiene-sensitive products.

4.1.4. Customized Goods: Personalized items or special orders tailored to specific requirements.

4.1.5. Hazardous Materials: Flammable liquids, gases, or hazardous chemicals.

4.1.6. Promotional Items: Samples and other promotional gifts are considered final sales and are non-returnable.

SECTION 5: RETURN PROCEDURE

5.1. Initiation: Users must initiate a return request by emailing support@my-homeland.com with the Subject Line: “Return Request – [Order ID]”.

5.2. Submission of Evidence: The Mandatory Unboxing Video must be attached to the initial email request.

5.3. Authorization: Returns sent to the Company's premises without a prior Return Merchandise Authorization (RMA) issued via email will be treated as unauthorized and will not be eligible for a refund or exchange.

SECTION 6: REFUND TERMS AND TIMELINES

6.1. Approval: Upon receipt and successful quality inspection of the returned merchandise, the Company will notify the User of the approval or rejection of the refund.

6.2. Disbursement: Approved refunds will be processed via the original payment gateway within ten (10) business days from the date of approval.

6.3. Extended Processing: If the refund is not credited within fifteen (15) business days post-approval, the User should contact support@my-homeland.com for formal escalation.

SECTION 7: GRIEVANCE REDRESSAL

7.1. Pursuant to the Consumer Protection (E-Commerce) Rules, 2020, any unresolved disputes or grievances shall be directed to the designated Grievance Officer.

7.2. Contact Particulars: Email: support@my-homeland.com Attention: Grievance Redressal Cell

SECTION 8: JURISDICTION AND GOVERNING LAW

8.1. This Policy shall be governed by and construed in accordance with the laws of the Republic of India.

8.2. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.